Terms & Conditions

Acceptance of terms These terms and conditions govern all supply of goods and services ("products") by Eco Baby Co. ("Eco Baby Co", "we, "us") to you, the purchaser of goods and services from us, including your use of the website at ecobabyco.co.nz. They are effective from 20 February 2021 and will replace all earlier Eco Baby Co terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.

To make a purchase from our online shop you must be 18 years of age or over.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.

Availability and supply

All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.and issue a refund. We will not be held liable for any incorrect details or pricing errors on the website. Baby Depot will not honour any incorrect pricing and will issue a refund

Delivery and delivery charges

Prices for goods and services stated on our website are exclusive of any applicable delivery charges. Large item may incur a freight surchage.

We only deliver to New Zealand street addresses. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary we in your online shopping basket.

We will use all reasonable endeavors to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.

Pricing

All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Payment options

We accept the following credit cards:

Visa, MasterCard, Laybuy and Afterpay

Direct Credit to our bank account must be made within 3 days

Non payment for goods, will not be supplied

Credit Card Security

All payments processed via PayPal's secure payments system to ensure high levels of payment security and are subject to PayPal's terms and conditions.

Credit Card Payments are processed through "Stripe" secure payments system.

Click here to for PayPal's terms.
https://cms.paypal.com/nz/cgi-bin/marketingweb?cmd=_render-content&content_ID=ua/Legal_Hub_full&locale.x=en_US



Returns policy
Please contact us within 7 days of receiving your product, if you wish to request a return.

If your request is approved, goods need to be returned in original packaging in a re saleable condition. The following applies specifically to change of mind returns: Once we receive the item(s) back we will refund you the purchase cost minus any freight costs that we have incurred when we sent the product to you. As well as Merchant fees that we are charged by Laybuy or Afterpay or Credit Card Fees charged incurred by Baby Depot, as these are not refunded back to Baby Depot by the service providers. Return of product to us, is at your cost. Faulty product is covered under Consumer Guarantees, please see below for information regarding this.

"We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy."

Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.


Dispatch

• All orders over $100 are free freight excluding large items such as Cots and furniture.please contact us for a freight cost

Delivery Times

• North Island 2-3 working days
• South Island 3-5 working days
• Local Auckland Overnight (when possible)
• Rural Delivery allow extra 2 days
• For Urgent orders please call Baby Depot directly.
• If item is out of stock we will contact you as soon as possible to confirm delivery date.
• Order are dispatched Monday to Friday

Tracking an Order

When your order is collected by the courier a tracking number will be automatically emailed to you. Follow the link to their website to see where your parcel is at.

To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.

Applicable law and jurisdiction

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.

Privacy policy and Confidentiality

Unless you opt in to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

if you opt in to our subscribe button, you may receive information from baby depot and/or associated companies, however we will not sell your information to any third party.
Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.

We may disclose your personal information as required by law.

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

You can request details of your personal information that we hold, and ask us to correct it, at any time.

General Conditions

We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at ecobabyco.co.nz

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

We may deliver notices to you by sending them to an email address that you have notified to us.


10% off your first order code: granted upon signing up to our mailing list, can be used once per customer, not usable on items already discounted/on special.

Mountain buggy juno giveaway: participants must be subscribed to mailing list at time of prize draw to be eligible to win. winner must return contact within 3 days of being notified of winning to claim prize if contact is not made the give away will be redrawn. give away will run from 02/04/2024 - 17/04/2024. winner will be drawn on 18/04/2024. give away if for a mountain buggy juno charcoal colour. if you are already subscribed to our mailing list you are automatically entered in to the give away.

Kinderfeets tent giveaway: Any purchase of kinderfeets enters you in the draw to win. Only one entry per customer 1 order counts as entry multiple orders will not give more entry's. Giveaway runs from 19/09/2024 till 04/10/2024 winner will be drawn on 05/10/2024. If winner does not make contact within 3 days a new winner will be chosen.